MARS HYDRO Size Chart
MARS HYDRO UK FAQ's
Payment
1. What payment method do you accept?
-Currently, our website retail orders only accepts Paypal. and we will open other payment methods such as Credit Card, Debit, Bank Transfer in the future.
-For offline bulk orders, customers need to contact.
[email protected] We offer discount for offline orders based on quantity. And we support a variety of payment methods.
2. What should I do if I cannot check out successfully?
-Contact us at
[email protected] , we’re always here to help.
Shipment
1. How many days can I get my package after placing an order?
-We offer UK customers Free Shipping: Shipment can be arranged within 3 business days. Usually 3-8 working days as shipping time when the item is in stock.
2. How do I track my package?
-You can check your account if you register on our website. We’ll also send a tracking number confirm email to your email or SMS when the shipment is done.
3. If my package shows delivered but I did receive it, what should I do?
-Please contact
[email protected] ASAP. Our service team will offer you steps and solutions.
4. Do you ship to other countries of EU?
-We ship from Luton or London warehouse. Currently only supports mailing to the UK.
-We can also mail to other countries in Europe, but you need to contact
[email protected] first. We will ship the orders for you from the DE warehouse. don't worry:)
5. I’m in Europe, do I need to pay tax?
-Most European countries do not have to pay taxes. (including Germany,Belgium,Luxembourg, Slovakia,Czech,Hungary,Austria,Netherlands,Denmark,France,Ireland,Italy,Poland,Slovenia,Spain,Finland,Latvia,Lithuania,Sweden,Bulgaria,Estonia,Portugal,Romania,Greece,Cyprus,Croatia,Malta) Others will need to pay tax and extra shipping cost.
Order/Warranty
1. How do I cancel/change my order?
-If you have not paid your order, you may log into your account and simply click the cancel button to cancel it directly. If paid, contact service
[email protected] ASAP. Once your order has shipped, we cannot cancel/change it for you.
2. How do I know my order status?
- Log into your account to check your order status. There’s 4 status: “Processing”, “pending”, “complete”, “closed”.
3. What is your warranty? What can I do if my light has a problem?
-We have a 5-year warranty(1st year free,2-5 year limited), and 5 warranty centers in the United States, United Kingdom, Germany, Australia, and Canada. Check our
warranty page for more details. If you have a product issue, contact
[email protected], we’ll support you.
4.The product is great, but I changed my mind. How do I return an unopened package?
-We accept returns within 30 days upon the arrival. Details check our return page. If you want to return an unopened package, pls contact
[email protected].com for the following steps.
Others
1. Is it discreet shipping/package?
-Yes. It is discreet shipping. All our packages are shipped with plastic foam to stuck the light and keep it safe; and without any labels “grow lights”, “grow tents” or brand name mentioned on the packages.
2. I got the old version light, and now I want a dimmer box and daisy chain, how can I do it?
-The old version and the new version are very different in internal structure, so it can’t just add a dimmer knob to realize the functions. Now only our TSW2000 & TSL2000 can have this function by replacing it with a new driver. The whole driver set would cost 100-150 USD. So we would not recommend customers to buy it.
3. Could I add a blurple/red/HID light side by side mars hydro led light?
-Yes, this is helpful if you want more blue/red lights.
4. I have a business plan, where can I contact you guys?
-Pls contact us at
[email protected], any business cooperation is welcomed!
5. Is the light comes with UK Plug? and is the product safe?
-Yes, Discreet packaging with UK Plug.
-There is no need to worry about safety. We are an 11 year old plant light brand. We have obtained several international certifications. Safety USE ETL/UL/CE/RoHS Certification.
sarah zen –
I like how bright they are, but they are heavy and hot for the amount of light produced compared to another 135W light I have. They have a bluish white light that is great, but that other light is more red and the combination looks better than these alone – more natural. I just bought another 3 of these because they work so well and come with more than enough hanging apparatuses. For the money I spent, these are fantastic. The more expensive red spectrum light I purchased in a brick and mortar store is brighter and weighs less. My indoor greenhouse is 16 sq ft and I need four of these to get my lux meter to read 600+ at the height the plants are, 18″.
Lauren –
Got my second Mars Hydro, SP150 yesterday and it was as expected, very bright, well made and designed and the plants love it! I got this to augment my SP 250 which I use for seed starting in the spring. The Sp 150 I will use for herbs during the winter. The photo is for some pepper plants I started from seed and let them get fairly large before moving them outside. The lights from Mars Hydro are great, the best in fact. They are expensive but if you are serious and want the best results as well as super high quality, Mars Hydro is the way to go.
Anna Taylor –
This is a fantastic light for indoor growing. It is versatile in its hanging configuration, exceptional in its brightness and intensity versus its size. This allows it to fit into areas and fill your indoor garden space by using every inch. I now own 5 MarsHydro grow lights and my yields are amazing. I had one light short out and it was replaced within a few days.
Tee –
I have a youtube channel and care for over 100 indoor plants. With minimal natural light, this grow light is invaluable. I have a couple of smaller lights and can really see the difference between the plants under the Mars Hydro light and the others. I highly recommend this light!
Ashley S. –
“Excellent lighting, my plants are thriving and I am seeing better growth with the Mars Hydro SP150 than I have with any other grow light. I have the light set at about 3ft above my plants and that seems to be an ideal height, with no burning.
The Mars Hydro comes with an adjustable ratchet rope for easing hanging.
I highly recommend this product to all who want the best for their plants.”
Kevin Cervantes –
“Working well in my 2 X 2 so far. Honestly better than the burple light that i had in the tent. Can’t wait to see how well
It pays off in the end.”