PAYMENT INFORMATION
-Currently, our website retail orders only accepts Paypal. and we will open other payment methods such as Credit Card, Debit, Bank Transfer in the future.
-For offline bulk orders, customers need to contact. [email protected] We offer discount for offline orders based on quantity. And we support a variety of payment methods.
-Steps to click: “check out with PayPal”- ”pay with debit or credit card”. Don’t need to create a PayPal account, then you can use your cards to pay.
– Website retail customers currently only support PAYPAL, The following payment methods only support bulk order customers.
-For Western Union/Bank Transfer, you can place an order on our website and not pay; then contact us at [email protected] for our account address to pay to. For Bitcoin, pls contact [email protected] directly, we’ll send you our Bitcoin address.
Please contact [email protected] ASAP. we’re always here to help.
SHIPMENT INFORMATION
-Shipment can be arranged within 1-2 business days. Usually 3-8 working days as shipping time when the item is in stock.
-You can check your account if you register on our website. We’ll also send a tracking number email to your email when the shipment is done.
Please contact [email protected] ASAP. Our service team will offer you steps and solutions.
-Most European countries do not have to pay taxes.
(Including: Germany,Belgium,Luxembourg,Slovakia,Czech,Hungary,Austria,Netherlands,Denmark,France,Ireland,Italy,Poland,Slovenia,Spain,Finland,Latvia,Lithuania,Sweden,Bulgaria,Estonia,Portugal,Romania,Greece,Cyprus,Croatia,Malta)
Others will need to pay tax and extra shipping costs.
Order/Warranty
-If you have not paid your order, you may log into your account and simply click the cancel button to cancel it directly. If paid, contact service [email protected] ASAP. Once your order has shipped, we cannot cancel/change for you.
– Log into your account to check your order status. There’s 4 status: “Processing”, “pending”, “complete”, “closed”.
-We have a 5-year warranty(1st year free,2-5 year limited), and 5 warranty centres in the United States, United Kingdom, Germany, Australia, and Canada. Check our warranty page for more details. If you have a product issue, contact [email protected], and we’ll support you.
-We accept returns within 30 days upon arrival. Details check our return page. If you want to return an unopened package, pls contact [email protected].com for the following steps.
-Yes, Discreet packaging with UK Plug.
-There is no need to worry about safety. We are an 11 year old plant light brand. We have obtained several international certifications. Safety USE ETL/UL/CE/RoHS Certification.
Others
-Yes. It is discreet shipping. All our packages are shipped with plastic foam to stuck the light and keep it safe; and without any labels “grow lights”, “grow tents” or brand name mentioned on the packages.
The old and new versions are very different in internal structure, so it can’t just add a dimmer knob to realize the functions. Now only our TSW2000 & TSL2000 can have this function by replacing it with a new driver. The whole driver set would cost 100-150 USD. So we would not recommend customers to buy it.
-Yes, this is helpful if you want more blue/red lights.
-Pls contact us at [email protected] any business cooperation is welcomed!
-Yes, Discreet packaging with UK Plug.
-There is no need to worry about safety. We are an 11 year old plant light brand. We have obtained several international certifications. Safety USE ETL/UL/CE/RoHS Certification.
