MARS HYDRO Size Chart
MARS HYDRO UK FAQ's
Payment
1. What payment method do you accept?
-Currently, our website retail orders only accepts Paypal. and we will open other payment methods such as Credit Card, Debit, Bank Transfer in the future.
-For offline bulk orders, customers need to contact.
[email protected] We offer discount for offline orders based on quantity. And we support a variety of payment methods.
2. What should I do if I cannot check out successfully?
-Contact us at
[email protected] , we’re always here to help.
Shipment
1. How many days can I get my package after placing an order?
-We offer UK customers Free Shipping: Shipment can be arranged within 3 business days. Usually 3-8 working days as shipping time when the item is in stock.
2. How do I track my package?
-You can check your account if you register on our website. We’ll also send a tracking number confirm email to your email or SMS when the shipment is done.
3. If my package shows delivered but I did receive it, what should I do?
-Please contact
[email protected] ASAP. Our service team will offer you steps and solutions.
4. Do you ship to other countries of EU?
-We ship from Luton or London warehouse. Currently only supports mailing to the UK.
-We can also mail to other countries in Europe, but you need to contact
[email protected] first. We will ship the orders for you from the DE warehouse. don't worry:)
5. I’m in Europe, do I need to pay tax?
-Most European countries do not have to pay taxes. (including Germany,Belgium,Luxembourg, Slovakia,Czech,Hungary,Austria,Netherlands,Denmark,France,Ireland,Italy,Poland,Slovenia,Spain,Finland,Latvia,Lithuania,Sweden,Bulgaria,Estonia,Portugal,Romania,Greece,Cyprus,Croatia,Malta) Others will need to pay tax and extra shipping cost.
Order/Warranty
1. How do I cancel/change my order?
-If you have not paid your order, you may log into your account and simply click the cancel button to cancel it directly. If paid, contact service
[email protected] ASAP. Once your order has shipped, we cannot cancel/change it for you.
2. How do I know my order status?
- Log into your account to check your order status. There’s 4 status: “Processing”, “pending”, “complete”, “closed”.
3. What is your warranty? What can I do if my light has a problem?
-We have a 5-year warranty(1st year free,2-5 year limited), and 5 warranty centers in the United States, United Kingdom, Germany, Australia, and Canada. Check our
warranty page for more details. If you have a product issue, contact
[email protected], we’ll support you.
4.The product is great, but I changed my mind. How do I return an unopened package?
-We accept returns within 30 days upon the arrival. Details check our return page. If you want to return an unopened package, pls contact
[email protected].com for the following steps.
Others
1. Is it discreet shipping/package?
-Yes. It is discreet shipping. All our packages are shipped with plastic foam to stuck the light and keep it safe; and without any labels “grow lights”, “grow tents” or brand name mentioned on the packages.
2. I got the old version light, and now I want a dimmer box and daisy chain, how can I do it?
-The old version and the new version are very different in internal structure, so it can’t just add a dimmer knob to realize the functions. Now only our TSW2000 & TSL2000 can have this function by replacing it with a new driver. The whole driver set would cost 100-150 USD. So we would not recommend customers to buy it.
3. Could I add a blurple/red/HID light side by side mars hydro led light?
-Yes, this is helpful if you want more blue/red lights.
4. I have a business plan, where can I contact you guys?
-Pls contact us at
[email protected], any business cooperation is welcomed!
5. Is the light comes with UK Plug? and is the product safe?
-Yes, Discreet packaging with UK Plug.
-There is no need to worry about safety. We are an 11 year old plant light brand. We have obtained several international certifications. Safety USE ETL/UL/CE/RoHS Certification.
John Galt –
“—*update, just bought a second one of these. Just the light for 129.99, not the kit, since I don’t need the accessories this time. Will update to say if second light is as good etc.*
Really great light for the price. Does get a little warm, but not hot. Has a ballast, so even light distribution, and silent due to having the ballast. Advertised to not need a fan due to the aluminum reflector (and probably the ballast), but I have one fan angled above light to fan the light (as a precaution) and plants at the same time, and a separate fan for plants alone. Very bright and the ladies love the s-word out of it. Nice to have the PH/moisture reader. I emailed the company about warranty and if parts are replaceable after warranty when lights eventually burn out, and parts are replaceable, which is important to me so that the light isn’t a piece of unusable, unrecylable piece of junk when it burns out. Big deal to me. Way better than the first blurple light I bought ( which I now use as supplemental light in flower, or to use on a separate new sprout/early veg state plant) and way more reliable for even light output and watt equivalent light output. I’d recommend for newbies or seasoned growers.”
Moodafook –
This thing is great for veggie starts. Our plants always get too leggy under florescent lights so we decided to try this instead. Wow, what a difference! The plants aren’t leggy, leafed out quickly, and can tolerate hours of direct sunlight now that it’s getting warm enough to put them outside in the afternoon. (We didn’t need expose them gradually, just plopped them in full sun and left them there for the rest of the afternoon.) Cherry tomatoes started from seed 5-6 weeks ago are already flowering too. The light does get hot on top where the on/off switch is, but not enough to cause concern.
Pretty Much –
Very good product. Highly recommended.
I am using the product for more than a week now. A very good product and my plants are flourishing with the full spectrum light. I highly recommend this product.
A fantastic customer service from the MARS Hydro team. Delivered it earlier than anticipated.
very good lighting for a 100*100 cm grow tent.
Amy-Ray Brutcher –
The proof is in the pudding or pot! Hands down Mars Hydro is the way to grow yo! Best budget grow lights on the Zon! The Par output is amazing! Removable power supply is everything! These things don’t get too hot, my grow room stays 75°-80° with recirc air and box fans blowing on them. Did I mention the Daisy chain! No need for a dozen outlets or power strips for a dozen lights. You can get these lights danger close and get really even spread with deep penetration into the canopy. I have been using Mars Hydro for years in my indoor garden. These lights were a needed upgraded to my grow op as I was still using MH blurple lights. They even grow regular veggies and fruit indoors perfectly. If you are trying to grow your own no matter what these are your lights. No complaints so far! Thanks for the awesome product MH!
Ronald –
I just got it installed, still waiting for a light meter to do my final adjustments, but it has been in my tent for just a week and I am seeing growth from plants that haven’t had new growth in months. They love it, especially my carnivorous plants and hoyas. I got the set up with the timer, and humidity meter/thermometer. The humidity meter is off by a point or two, the thermometer I don’t care for because it always seems to be off by several degrees. The stickers that came with it are really a cool touch, also. Definitely would recommend these to all my planty friends and I will probably be purchasing more.
Mr. Ross Wimhurst –
Absolutely amazing piece of kit, well worth the money, speeded up my grow by double, don’t know why I didn’t get this ages ago hence the 5 🌟🌟🌟🌟🌟
Brother Louie –
I went through a ton of research to end up at this light for my first grow. Mars Hydro makes the best bang for your buck led grow lights out there. The light came with a awesome dimmer and daisy chain feature that was very easy to use and produced a really wonderfully healthy cannabis plant. This light works perfectly for the advertised space I did have to upgrade to fill my entire tent and went again with Mars Hydro SP250 if you want to grow some dank nugs, this is the light for you. My one thing I will warn is to remove the driver off the top of the light (very easy to do) and place it outside of the tent if you use one, this will dramatically drop the heat output of the light. So even the one warning isn’t negative. 10/10 I would recommend this light and company to any grower.
Ross Wimhurst –
This is the Light I’ve been waiting for like my whole life, absolutely amazing. I’m used to growing the traditional way with Dutch Barn and 1000w HPS system, Marshydro TS1000 absolutely PISSES over the traditional way. Now I’m in the 2nd week of growing Autos, I can already tell that the growth and yield has Tripled.
Best Light System EVER ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
kels64 –
“Grew with HPS and MH bulbs back in the day, here are my thoughts:
Set Up:
– Mars Hydro TS1000
– Vivohome 395 cfm fan
– 36x36x36x54 tent
– one seed (i found in weed I was smoking)
– two mini desk fans
– 15 gallon vivosun mesh pot
– General Hydroponics – General Organics Line
Likes:
– this light puts out enough heat to heat the room slightly, but even in 95 degree days in a home with no AC, tent barely got to 90
– very bright
– light weight, durable
– no enclosed hood, no ducting for excess heat
– samsung LEDs
– I believe could be used effectively as sole light in 4×4
– The final product was far exceeding expectations. Buds were hard, dense and extremely crystalline.
– can hold hand 4-6 inches away from light for long time before burning sensation, very hard to burn plants with lights. I exceeded recommended distance in flower by multiple inches with no ill effect.
– relatively safe for beginners. does not get hot as a unit, and does not create hot spots for plants”