MARS HYDRO Size Chart
MARS HYDRO UK FAQ's
Payment
1. What payment method do you accept?
-Currently, our website retail orders only accepts Paypal. and we will open other payment methods such as Credit Card, Debit, Bank Transfer in the future.
-For offline bulk orders, customers need to contact.
[email protected] We offer discount for offline orders based on quantity. And we support a variety of payment methods.
2. What should I do if I cannot check out successfully?
-Contact us at
[email protected] , we’re always here to help.
Shipment
1. How many days can I get my package after placing an order?
-We offer UK customers Free Shipping: Shipment can be arranged within 3 business days. Usually 3-8 working days as shipping time when the item is in stock.
2. How do I track my package?
-You can check your account if you register on our website. We’ll also send a tracking number confirm email to your email or SMS when the shipment is done.
3. If my package shows delivered but I did receive it, what should I do?
-Please contact
[email protected] ASAP. Our service team will offer you steps and solutions.
4. Do you ship to other countries of EU?
-We ship from Luton or London warehouse. Currently only supports mailing to the UK.
-We can also mail to other countries in Europe, but you need to contact
[email protected] first. We will ship the orders for you from the DE warehouse. don't worry:)
5. I’m in Europe, do I need to pay tax?
-Most European countries do not have to pay taxes. (including Germany,Belgium,Luxembourg, Slovakia,Czech,Hungary,Austria,Netherlands,Denmark,France,Ireland,Italy,Poland,Slovenia,Spain,Finland,Latvia,Lithuania,Sweden,Bulgaria,Estonia,Portugal,Romania,Greece,Cyprus,Croatia,Malta) Others will need to pay tax and extra shipping cost.
Order/Warranty
1. How do I cancel/change my order?
-If you have not paid your order, you may log into your account and simply click the cancel button to cancel it directly. If paid, contact service
[email protected] ASAP. Once your order has shipped, we cannot cancel/change it for you.
2. How do I know my order status?
- Log into your account to check your order status. There’s 4 status: “Processing”, “pending”, “complete”, “closed”.
3. What is your warranty? What can I do if my light has a problem?
-We have a 5-year warranty(1st year free,2-5 year limited), and 5 warranty centers in the United States, United Kingdom, Germany, Australia, and Canada. Check our
warranty page for more details. If you have a product issue, contact
[email protected], we’ll support you.
4.The product is great, but I changed my mind. How do I return an unopened package?
-We accept returns within 30 days upon the arrival. Details check our return page. If you want to return an unopened package, pls contact
[email protected].com for the following steps.
Others
1. Is it discreet shipping/package?
-Yes. It is discreet shipping. All our packages are shipped with plastic foam to stuck the light and keep it safe; and without any labels “grow lights”, “grow tents” or brand name mentioned on the packages.
2. I got the old version light, and now I want a dimmer box and daisy chain, how can I do it?
-The old version and the new version are very different in internal structure, so it can’t just add a dimmer knob to realize the functions. Now only our TSW2000 & TSL2000 can have this function by replacing it with a new driver. The whole driver set would cost 100-150 USD. So we would not recommend customers to buy it.
3. Could I add a blurple/red/HID light side by side mars hydro led light?
-Yes, this is helpful if you want more blue/red lights.
4. I have a business plan, where can I contact you guys?
-Pls contact us at
[email protected], any business cooperation is welcomed!
5. Is the light comes with UK Plug? and is the product safe?
-Yes, Discreet packaging with UK Plug.
-There is no need to worry about safety. We are an 11 year old plant light brand. We have obtained several international certifications. Safety USE ETL/UL/CE/RoHS Certification.
Hill –
Absolutely love the fact that I can put the drivers outside the tent greatly reducing heat in there even though the top of the light still remains warm to the touch. Also they should update the instructions to show how you can hang it without the drivers. Those little aluminum clamp looking things at each end you can hook just the wire take off the actual hook itself and Bam works like a charm!
Nick –
arrived on time package intact, brilliant light will get another
Simon –
Light is amazing high quality affordable price would recommend this series of light over anything in the price range
Jxdubbs –
Product was packing seemed well but both short sides had a little dent I assume just how it is from forming the reflector so I’ve ignored that, i added this light mid flower in the end I recieved a very good yield that was very dense and completely crystallized, looking forward to a full round with this light and definitely considering a 2nd
Ryan White –
Wow, lights up my whole 3×3 tent, two or three would flower in that tent saving 600watts of power, so basically if I where to get one more of these , the savings would pay for the lights in o e year compared to 1200watts HPS, I’ll see how they flower, ifthey flower as good as I have with HPS, it’s a done deal, switching over completely to these lights
B H –
I’ve tried different lights before, which i thought were good enough and doing a pretty good job.. I decided to buy a new tent and wanted something of quality, so I bought a Mars Hydro 4×4. Well now that I have a new tent, I have to buy a new light, so i decided to go with the Mars Hydro TSW 2000. The first two days my girls under the new lights I started to notice quick growth spurt and fuller. They absolutely love the brightness. This light definately mimics sunlight. I started the light at 75%, then after a few days cranked it up. All is good! I’ve recommended this light to another grower already
Morgan –
Was super easy to assemble and set up. Plants are thriving under this light and it doesn’t out off as much heat as my other one. The light color is more on the warm side which will be great for growing!