MARS HYDRO Size Chart
MARS HYDRO UK FAQ's
Payment
1. What payment method do you accept?
-Currently, our website retail orders only accepts Paypal. and we will open other payment methods such as Credit Card, Debit, Bank Transfer in the future.
-For offline bulk orders, customers need to contact.
[email protected] We offer discount for offline orders based on quantity. And we support a variety of payment methods.
2. What should I do if I cannot check out successfully?
-Contact us at
[email protected] , we’re always here to help.
Shipment
1. How many days can I get my package after placing an order?
-We offer UK customers Free Shipping: Shipment can be arranged within 3 business days. Usually 3-8 working days as shipping time when the item is in stock.
2. How do I track my package?
-You can check your account if you register on our website. We’ll also send a tracking number confirm email to your email or SMS when the shipment is done.
3. If my package shows delivered but I did receive it, what should I do?
-Please contact
[email protected] ASAP. Our service team will offer you steps and solutions.
4. Do you ship to other countries of EU?
-We ship from Luton or London warehouse. Currently only supports mailing to the UK.
-We can also mail to other countries in Europe, but you need to contact
[email protected] first. We will ship the orders for you from the DE warehouse. don't worry:)
5. I’m in Europe, do I need to pay tax?
-Most European countries do not have to pay taxes. (including Germany,Belgium,Luxembourg, Slovakia,Czech,Hungary,Austria,Netherlands,Denmark,France,Ireland,Italy,Poland,Slovenia,Spain,Finland,Latvia,Lithuania,Sweden,Bulgaria,Estonia,Portugal,Romania,Greece,Cyprus,Croatia,Malta) Others will need to pay tax and extra shipping cost.
Order/Warranty
1. How do I cancel/change my order?
-If you have not paid your order, you may log into your account and simply click the cancel button to cancel it directly. If paid, contact service
[email protected] ASAP. Once your order has shipped, we cannot cancel/change it for you.
2. How do I know my order status?
- Log into your account to check your order status. There’s 4 status: “Processing”, “pending”, “complete”, “closed”.
3. What is your warranty? What can I do if my light has a problem?
-We have a 5-year warranty(1st year free,2-5 year limited), and 5 warranty centers in the United States, United Kingdom, Germany, Australia, and Canada. Check our
warranty page for more details. If you have a product issue, contact
[email protected], we’ll support you.
4.The product is great, but I changed my mind. How do I return an unopened package?
-We accept returns within 30 days upon the arrival. Details check our return page. If you want to return an unopened package, pls contact
[email protected].com for the following steps.
Others
1. Is it discreet shipping/package?
-Yes. It is discreet shipping. All our packages are shipped with plastic foam to stuck the light and keep it safe; and without any labels “grow lights”, “grow tents” or brand name mentioned on the packages.
2. I got the old version light, and now I want a dimmer box and daisy chain, how can I do it?
-The old version and the new version are very different in internal structure, so it can’t just add a dimmer knob to realize the functions. Now only our TSW2000 & TSL2000 can have this function by replacing it with a new driver. The whole driver set would cost 100-150 USD. So we would not recommend customers to buy it.
3. Could I add a blurple/red/HID light side by side mars hydro led light?
-Yes, this is helpful if you want more blue/red lights.
4. I have a business plan, where can I contact you guys?
-Pls contact us at
[email protected], any business cooperation is welcomed!
5. Is the light comes with UK Plug? and is the product safe?
-Yes, Discreet packaging with UK Plug.
-There is no need to worry about safety. We are an 11 year old plant light brand. We have obtained several international certifications. Safety USE ETL/UL/CE/RoHS Certification.
D.C. –
Product was packing seemed well but both short sides had a little dent I assume just how it is from forming the reflector so I’ve ignored that, i added this light mid flower in the end I recieved a very good yield that was very dense and completely crystallized, looking forward to a full round with this light and definitely considering a 2nd
Chris –
Like when digital photography got “Good enough” most people switched to digital, grow lights have gotten to a point where they are plenty bright. I love this light. It really is light, but firm, so it’s not wiggling around. The electric cabling joins together really securely, and the various things that need to be screwed down, can only be screwed down in such a way that you can’t connect it incorrectly. Be warned! These lights come with a dimmer for a reason. They are super bright. It may not seem so at first, but if you have them as close as I did, they’re not going to like it. I moved them up about 2 feet over my plants, and my leaf curling stopped. The lamps can be networked, so if you have 2 (like I do) you can control both from one’s control box. Right before I was leaving for a trip, one of my lamps wasn’t turning on correctly, so I disconnected the network cable, and powered it off at the outlet. When I powered it back on at the outlet, it came on 100 percent, but I couldn’t control brightness from the control box. Since I was going out of town, I just used It at 100, and Have them on a smart plug to turn on and off on schedule. I came back and contacted Mars Hydro yesterday, and asked if they could send me a new control box. I got a response this morning, and was advised to check the auxiliary power off switch located on the back of the control box. Which was off, and when I flipped it on everything worked just great! I was delighted that it was my own fault, and that their super nice tech support was on the ball to catch it get back to me so quick.
Tyrell Scott –
Really impressed with the light coverage and how bright the light is. I got the TSL 2000 and my temperatures went down by 7 degrees which is great and it is not heavy so there’s less strain on my tent
Samuel Schneider –
Soooo bright!!!
Product arrived in 2 days. This LED light is super bright don’t look directly at it😎. So far so good! I would recommend this product to anyone looking to ditch the hot hps lights and jump in the LED game 💪🏼 Def a keeper for me
Zachary B. –
It is much brighter than others I have used, and seems to be effective, as my pepper plants continue to ripen their fruit and even produce new flowers and fruit since I brought them inside for the winter. At the same time, they, my figs, and other plants are producing new growth, so both ends of the spectrum seem to be provided, as claimed.
Marquez MeWhinney –
Mars Hydros lights are working exceptionally well for my garden and I! I love the fact that you can tell how well the plants thrive under their light compared to flourescents I have used. I am also very pleased with the design of the light as it is very efficient in the light output and area light saturation. The suggestion for using a fan works perfectly as it keeps the lights very cool.
I love the capability to dim the lights to the intensity you want as well. This dimming option allows your light to be the right intensity in all stages of growing and is an exceptional option to have! The ability to dim was one of the buying points, which brings me to how much I enjoy the “”daisy-chaining”” capability! It’s nice to know your lights are all set equally the same. I was actually so pleased with the exceptional quality and design, that I talked myself into purchasing another model, the TSL-2000. I can literally say that, I’ve never seen anything more magnificent! As before mentioned, I love the “”daisy- chaining”” functionality!
In conclusion, I would greatly recommend your products! I enjoy both the TS-1000 and the TSL-2000 that your company has created, as do my plants! They both carry efficiency on not only cost but light output as well! I also greatly appreciate the suggestions on hanging distance, cal-mag supplementation and climate information. I only hope to one day enjoy the experience of your more expensive models for helping create the beauty of life that we know as plants!
There’s a BIG difference between just growing plants and growing plants with something seemingly extraordinarily from out of this world!
jamie –
I have had this light with small kits for about two weeks now. The light appears well made and comes with the normal hardware for hanging plus a timer and temp/humidity sensor. I would have preferred those to be an option since I have them already and suspect most growers do as well. For first time growers it’s a nice package deal.
I have six 3-4 week old plants under it at about 18″ and four under a 1500 watt LED and there is a noticeable difference in growth on the plants under the Mars Hydro. I recently purchased a PAR meter and my measurements show an average 20-30% PPFD increase over what I was getting with two 1500 watt LEDs over the same plants at a reduction of close to 150 watts power consumptipon. And the overall coverage is better too. It also generates much less heat than the other LED lights and the silent operation is nice too although the noise was not really an issue for me, but not having fans that can break is a plus. I am considering purchasing another one, but might wait to see how this grow turns out. I am curious to see how well it does in the flowering phase.
M Martinez –
This is a great light there is no better light as far as power light intensity and all the micro mole spec’s .. only complaint these get hot so I never cared for tents you would have a problem I can only assume in tents with the power of this light.. I have the drivers up top works great in my new closet.. I have 2 ts 1000’s and it is a great set up.. this is better and way better.. two really grew great 3 feet i cut the bottom off because these are going two be huge 5 two 6 feet the ones on the right.. hopefully the ones on the left will be fast growing and be at least 4 foot..