MARS HYDRO Size Chart
MARS HYDRO UK FAQ's
Payment
1. What payment method do you accept?
-Currently, our website retail orders only accepts Paypal. and we will open other payment methods such as Credit Card, Debit, Bank Transfer in the future.
-For offline bulk orders, customers need to contact. [email protected] We offer discount for offline orders based on quantity. And we support a variety of payment methods.
2. What should I do if I cannot check out successfully?
-Contact us at [email protected] , we’re always here to help.
Shipment
1. How many days can I get my package after placing an order?
-We offer UK customers Free Shipping: Shipment can be arranged within 3 business days. Usually 3-8 working days as shipping time when the item is in stock.
2. How do I track my package?
-You can check your account if you register on our website. We’ll also send a tracking number confirm email to your email or SMS when the shipment is done.
3. If my package shows delivered but I did receive it, what should I do?
-Please contact [email protected] ASAP. Our service team will offer you steps and solutions.
4. Do you ship to other countries of EU?
-We ship from Luton or London warehouse. Currently only supports mailing to the UK.
-We can also mail to other countries in Europe, but you need to contact [email protected] first. We will ship the orders for you from the DE warehouse. don't worry:)
5. I’m in Europe, do I need to pay tax?
-Most European countries do not have to pay taxes. (including Germany,Belgium,Luxembourg, Slovakia,Czech,Hungary,Austria,Netherlands,Denmark,France,Ireland,Italy,Poland,Slovenia,Spain,Finland,Latvia,Lithuania,Sweden,Bulgaria,Estonia,Portugal,Romania,Greece,Cyprus,Croatia,Malta) Others will need to pay tax and extra shipping cost.
Order/Warranty
1. How do I cancel/change my order?
-If you have not paid your order, you may log into your account and simply click the cancel button to cancel it directly. If paid, contact service [email protected] ASAP. Once your order has shipped, we cannot cancel/change it for you.
2. How do I know my order status?
- Log into your account to check your order status. There’s 4 status: “Processing”, “pending”, “complete”, “closed”.
3. What is your warranty? What can I do if my light has a problem?
-We have a 5-year warranty(1st year free,2-5 year limited), and 5 warranty centers in the United States, United Kingdom, Germany, Australia, and Canada. Check our warranty page for more details. If you have a product issue, contact [email protected], we’ll support you.
4.The product is great, but I changed my mind. How do I return an unopened package?
-We accept returns within 30 days upon the arrival. Details check our return page. If you want to return an unopened package, pls contact [email protected].com for the following steps.
Others
1. Is it discreet shipping/package?
-Yes. It is discreet shipping. All our packages are shipped with plastic foam to stuck the light and keep it safe; and without any labels “grow lights”, “grow tents” or brand name mentioned on the packages.
2. I got the old version light, and now I want a dimmer box and daisy chain, how can I do it?
-The old version and the new version are very different in internal structure, so it can’t just add a dimmer knob to realize the functions. Now only our TSW2000 & TSL2000 can have this function by replacing it with a new driver. The whole driver set would cost 100-150 USD. So we would not recommend customers to buy it.
3. Could I add a blurple/red/HID light side by side mars hydro led light?
-Yes, this is helpful if you want more blue/red lights.
4. I have a business plan, where can I contact you guys?
-Pls contact us at [email protected], any business cooperation is welcomed!
5. Is the light comes with UK Plug? and is the product safe?
-Yes, Discreet packaging with UK Plug.
-There is no need to worry about safety. We are an 11 year old plant light brand. We have obtained several international certifications. Safety USE ETL/UL/CE/RoHS Certification.
Zsj00 –
Cant wait to use this Grow Tent Kit, Should Hopefully work really really well for what i have lined up for it. Every thing ive seen about it looks great and the reviews are amazing. so excited to open and unbox this and get growing after order.
Raymond Craft –
The frame is rock solid, and assembly only took about 30 minutes. Really happy with my purchase.
Ganesh Chacon –
Very impressed with the light coverage and overall build. My indoor plants have never looked healthier.
James Carraway –
This kit made my first grow smooth and hassle-free. Everything you need is in the box¡ªjust plug and grow.
Daniel Manobela –
The included accessories are actually useful¡ªnot just filler items. Great for serious growers.
Carlos M –
The tent is very sturdy, and the reflective material really makes a difference. Great value for the price.
Ryan Green –
Been using Mars Hydro products for years. This tent kit lives up to the brand¡¯s reputation¡ªefficient, reliable, and well-designed.
Ella Scott –
I was worried about noise, but the fan is very quiet. I can even keep it running while I sleep in the same room. Super convenient.
Ethan Anderson –
I love how sturdy the tent is¡ªno light leaks at all. The zippers are smooth, and the interior is super reflective. Great quality.
Christopher Lee –
The ventilation system works great, keeping the tent cool and fresh. I noticed a big improvement in air circulation compared to my last setup.
Andrew Gallant –
The light that comes with this kit is incredibly intense. My plants are responding to it so well, and I¡¯ve seen faster growth compared to my previous setup.
Andrew Gallant –
This grow tent kit has made indoor gardening so much easier. I used to struggle with lighting and airflow in my DIY setup, but this kit handles everything for me, saving time and energy.
Andrew Gallant –
The ventilation system works perfectly, keeping humidity levels just right. I¡¯ve had no issues with mold or mildew, and my plants are thriving in this controlled environment.
Mike butler –
Whether it’s hot summer or freezing winter, this grow tent kit keeps the climate stable for my plants. It¡¯s great for year-round growing and maintaining a consistent environment.
Rico B. –
I used the instruction manual while setting up the kit, and made it quickly within 30 minutes! Easily installed. I love it and my plants love it.
V Thomas –
Product came quickly and packaged nicely.
wood –
My plants loved this light when I brought them in for the cold weather
laura (store manager) –
Very easy to install. Recommend to first-time growers.
K –
Very safely packaged, and the item was shipped fast. 10/10 seller.
Everett B. –
Everything is as I expected. It was definitely a good investment!
Bilkin –
This kit is perfect for someone like me just starting to grow indoors. There’s no better satisfaction than to watch your beautiful herbs and vegetables flourish daily!
Matthew (store manager) –
First timer, super easy to assemble. No light leaks, everything I needed was in one kit. The tent materail is thick and high quality. They were even super proactive in the shipping process making sure all info was correct. Buy the kit, watch the assemble video, assemble, be happy. Thanks!
Mike (store manager) –
While it was difficult putting this tent together by myself, it has been amazing for my first grow! The biggest issue I’ve run into is keeping the plants from growing too much into the lights. Light stress of all problems means this kit and light are perfect, but shows I still have a lot to learn about training these plants. I’m very happy with this purchase and would recommend this kit to anyone who’s a beginner!
Chann (store manager) –
This is one of the most durable grow tents on the market. Very thick with durable zippers. Great for controlling temperature and environment. Mars Hydro is a great company I would definitely recommend purchasing any other equipment!
Dimarco (store manager) –
I like this tent a lot it helped me save my plants. I think the instructions needs to be redone as they are very confusing and makes no since for a such a “simple tent”. I’ll say even the video the was created also needs to be updated. Overall this is a good tent just know that you will need 2 people or a ladder also.
Justin (store manager) –
The tent is stupid easy to set up and I love it. The material feels very durable and the bars are light enough for 1 person to move it but sturdy. No tears during the building phase.