MARS HYDRO Size Chart
MARS HYDRO UK FAQ's
Payment
1. What payment method do you accept?
-Currently, our website retail orders only accepts Paypal. and we will open other payment methods such as Credit Card, Debit, Bank Transfer in the future.
-For offline bulk orders, customers need to contact. [email protected] We offer discount for offline orders based on quantity. And we support a variety of payment methods.
2. What should I do if I cannot check out successfully?
-Contact us at [email protected] , we’re always here to help.
Shipment
1. How many days can I get my package after placing an order?
-We offer UK customers Free Shipping: Shipment can be arranged within 3 business days. Usually 3-8 working days as shipping time when the item is in stock.
2. How do I track my package?
-You can check your account if you register on our website. We’ll also send a tracking number confirm email to your email or SMS when the shipment is done.
3. If my package shows delivered but I did receive it, what should I do?
-Please contact [email protected] ASAP. Our service team will offer you steps and solutions.
4. Do you ship to other countries of EU?
-We ship from Luton or London warehouse. Currently only supports mailing to the UK.
-We can also mail to other countries in Europe, but you need to contact [email protected] first. We will ship the orders for you from the DE warehouse. don't worry:)
5. I’m in Europe, do I need to pay tax?
-Most European countries do not have to pay taxes. (including Germany,Belgium,Luxembourg, Slovakia,Czech,Hungary,Austria,Netherlands,Denmark,France,Ireland,Italy,Poland,Slovenia,Spain,Finland,Latvia,Lithuania,Sweden,Bulgaria,Estonia,Portugal,Romania,Greece,Cyprus,Croatia,Malta) Others will need to pay tax and extra shipping cost.
Order/Warranty
1. How do I cancel/change my order?
-If you have not paid your order, you may log into your account and simply click the cancel button to cancel it directly. If paid, contact service [email protected] ASAP. Once your order has shipped, we cannot cancel/change it for you.
2. How do I know my order status?
- Log into your account to check your order status. There’s 4 status: “Processing”, “pending”, “complete”, “closed”.
3. What is your warranty? What can I do if my light has a problem?
-We have a 5-year warranty(1st year free,2-5 year limited), and 5 warranty centers in the United States, United Kingdom, Germany, Australia, and Canada. Check our warranty page for more details. If you have a product issue, contact [email protected], we’ll support you.
4.The product is great, but I changed my mind. How do I return an unopened package?
-We accept returns within 30 days upon the arrival. Details check our return page. If you want to return an unopened package, pls contact [email protected].com for the following steps.
Others
1. Is it discreet shipping/package?
-Yes. It is discreet shipping. All our packages are shipped with plastic foam to stuck the light and keep it safe; and without any labels “grow lights”, “grow tents” or brand name mentioned on the packages.
2. I got the old version light, and now I want a dimmer box and daisy chain, how can I do it?
-The old version and the new version are very different in internal structure, so it can’t just add a dimmer knob to realize the functions. Now only our TSW2000 & TSL2000 can have this function by replacing it with a new driver. The whole driver set would cost 100-150 USD. So we would not recommend customers to buy it.
3. Could I add a blurple/red/HID light side by side mars hydro led light?
-Yes, this is helpful if you want more blue/red lights.
4. I have a business plan, where can I contact you guys?
-Pls contact us at [email protected], any business cooperation is welcomed!
5. Is the light comes with UK Plug? and is the product safe?
-Yes, Discreet packaging with UK Plug.
-There is no need to worry about safety. We are an 11 year old plant light brand. We have obtained several international certifications. Safety USE ETL/UL/CE/RoHS Certification.
Sonia Pereira –
Smart fan tech is top-notch. It reacts to heat and humidity changes quickly¡ªmakes growing so much easier.
Jesse Anderson –
I¡¯ve upgraded from a DIY setup, and I¡¯m never going back. This kit is next-level.
James Grindey –
Quiet fan, strong lights, and no light leaks. What more could I ask for? Highly recommend!
Sophia Davis –
Assembly took me less than 30 minutes. Instructions were clear, and I didn¡¯t need any extra tools. Highly recommended!
Chloe Lewis –
Customer service was super helpful when I had a question about the timer. Very friendly and professional¡ªgreat experience overall!
Joshua Lezama –
I¡¯ve been using this kit to grow, and it¡¯s been a smooth experience. The environment inside the tent is perfect for healthy growth, and the lights really make a difference.
Adam Morris –
This is by far the best grow tent kit I¡¯ve used. The lights are strong, the tent is durable, and I¡¯ve had no issues with ventilation or temperature control. Highly recommend!
luis arce –
I had an issue with one of the components, and customer service was quick to respond and sent a replacement right away. Excellent support from the company!
Wade Birnbaum –
Good job!Exceeded my expectations
Hunter Vail –
This grow tent kit exceeded my expectations. It¡¯s well-made, easy to use, and my plants are growing faster and healthier than they ever did outdoors. I couldn¡¯t be more satisfied!
Ronald Oiler –
The only downside to this kit is the noise from the fan. It¡¯s not unbearably loud, but it¡¯s noticeable if you¡¯re in the same room for long periods.
Anonymous (Grower) –