Order & Shipping Policy

1. Order Confirmation
   Once your order is placed, you will receive a confirmation email confirming that we have received your order and payment.

2. Stock Verification & Processing
   We will automatically confirm product availability with our warehouse.

   • In Stock: Orders will be processed and dispatched within 48 hours.

   • Out of Stock: If the item is unavailable or on backorder, we will contact you promptly to offer the option of waiting for restock or receiving a full refund.

   • Preorder Items: If your order includes a preorder item, it will be shipped according to the estimated dispatch time listed on the product page. Preorders are fulfilled in the order they are received.

3. Shipping Methods & Delivery Time

   • Shipping Methods: All orders are discreet packaged and shipped via YODEL, DHL, Royal Mail, XDP, or GLS.

   • Delivery Time: Once dispatched, delivery typically takes 2–5 business days.

   • Free Shipping: Local UK orders qualify for free shipping.

4. Order Changes & Cancellations
   If you wish to cancel or modify your order, please contact us at [email protected] within 24 hours of placing your order.

   • Once the package has been shipped, changes or cancellations cannot be made.

   • Refused deliveries will result in return shipping fees being deducted from your refund.

Return Policy

1. Eligible Items
   Only LED Grow Lights are eligible for return or exchange.

   • Returns must be requested within 30 days of delivery.

   • Items must be in original condition, and in the original packaging.

2. Non-Returnable Items

   • Grow Tents and Grow Tent Kits are final-sale and cannot be returned or exchanged.

   • If you receive a tent with a manufacturing defect, please contact us within 7 days of delivery. We will do our best to assist.

3. Refund Process

   • Once the returned item is received and inspected,  refund will be issued to your original payment method within 3–7 business days.

4. Return Shipping

   • If the return is due to personal reasons (e.g., change of mind), the buyer is responsible for return shipping costs.

   • If the return is due to a damaged or defective product,please contact us with valid proof (photos/videos),and the buyers do not have to bear the shipping costs..

5. Return Authorization Required
   Before returning any item, please contact our service team at [email protected] to request a return address and RMA.

   • Returns without authorization may not be accepted or refunded.