MARS HYDRO Size Chart
MARS HYDRO UK FAQ's
Payment
1. What payment method do you accept?
-Currently, our website retail orders only accepts Paypal. and we will open other payment methods such as Credit Card, Debit, Bank Transfer in the future.
-For offline bulk orders, customers need to contact. [email protected] We offer discount for offline orders based on quantity. And we support a variety of payment methods.
2. What should I do if I cannot check out successfully?
-Contact us at [email protected] , we’re always here to help.
Shipment
1. How many days can I get my package after placing an order?
-We offer UK customers Free Shipping: Shipment can be arranged within 3 business days. Usually 3-8 working days as shipping time when the item is in stock.
2. How do I track my package?
-You can check your account if you register on our website. We’ll also send a tracking number confirm email to your email or SMS when the shipment is done.
3. If my package shows delivered but I did receive it, what should I do?
-Please contact [email protected] ASAP. Our service team will offer you steps and solutions.
4. Do you ship to other countries of EU?
-We ship from Luton or London warehouse. Currently only supports mailing to the UK.
-We can also mail to other countries in Europe, but you need to contact [email protected] first. We will ship the orders for you from the DE warehouse. don't worry:)
5. I’m in Europe, do I need to pay tax?
-Most European countries do not have to pay taxes. (including Germany,Belgium,Luxembourg, Slovakia,Czech,Hungary,Austria,Netherlands,Denmark,France,Ireland,Italy,Poland,Slovenia,Spain,Finland,Latvia,Lithuania,Sweden,Bulgaria,Estonia,Portugal,Romania,Greece,Cyprus,Croatia,Malta) Others will need to pay tax and extra shipping cost.
Order/Warranty
1. How do I cancel/change my order?
-If you have not paid your order, you may log into your account and simply click the cancel button to cancel it directly. If paid, contact service [email protected] ASAP. Once your order has shipped, we cannot cancel/change it for you.
2. How do I know my order status?
- Log into your account to check your order status. There’s 4 status: “Processing”, “pending”, “complete”, “closed”.
3. What is your warranty? What can I do if my light has a problem?
-We have a 5-year warranty(1st year free,2-5 year limited), and 5 warranty centers in the United States, United Kingdom, Germany, Australia, and Canada. Check our warranty page for more details. If you have a product issue, contact [email protected], we’ll support you.
4.The product is great, but I changed my mind. How do I return an unopened package?
-We accept returns within 30 days upon the arrival. Details check our return page. If you want to return an unopened package, pls contact [email protected].com for the following steps.
Others
1. Is it discreet shipping/package?
-Yes. It is discreet shipping. All our packages are shipped with plastic foam to stuck the light and keep it safe; and without any labels “grow lights”, “grow tents” or brand name mentioned on the packages.
2. I got the old version light, and now I want a dimmer box and daisy chain, how can I do it?
-The old version and the new version are very different in internal structure, so it can’t just add a dimmer knob to realize the functions. Now only our TSW2000 & TSL2000 can have this function by replacing it with a new driver. The whole driver set would cost 100-150 USD. So we would not recommend customers to buy it.
3. Could I add a blurple/red/HID light side by side mars hydro led light?
-Yes, this is helpful if you want more blue/red lights.
4. I have a business plan, where can I contact you guys?
-Pls contact us at [email protected], any business cooperation is welcomed!
5. Is the light comes with UK Plug? and is the product safe?
-Yes, Discreet packaging with UK Plug.
-There is no need to worry about safety. We are an 11 year old plant light brand. We have obtained several international certifications. Safety USE ETL/UL/CE/RoHS Certification.
Grandma D –
Easy to set up and exactly what I needed.
laura (store manager) –
I liked the price. The setup was simple and it came two days early gotta love that
Martin –
Very fast shipping. Package arrived in great shape. Would highly recommend to everybody
molly (store manager) –
The tent is nice and heavyweight, there are adequate ports for cords, and it tucks nicely into the corner of my guest room where it is out of sight.
The fan is very quiet. The light spans the entire width of the tent and most of the depth. I started my plants outdoors in the blazing hot southern sun. So I went straight to 100% light and 18/6 for the timer.
Get this kit if you want to grow a couple of plants—but understand this is just a tool. You need to know what your doing to achieve good results!
Don W (store manager) –
I have used Mars Hydro LED grow light b4 TS600, TS1000, TSW2000 and now the full kit set up of the TSL2000 2×4. Needing another tent with limited space this 2×4 tsl2000 is quite the bargain for seniors and beginners.
Easy to assemble, adjustable tsl2000, 59w exhaust fan and much more…
You will love this light from seed to harvest!!
Spaulding (store manager) –
Bought this kit back in early may to start off my plants as the outside in the East coast never seems stick to similar weather patterns.A few days latter I had everything and luckily as I started my grow outside I didn’t loose my plants. Love the kit so far can’t say enough how well my plants are growing for my first grow. Lights seems to be very bright and definitely can see the full spectrum aspect too. Tent seems sturdy and easy to clean on the inside. This 2×4 tent kit gives you almost everything you need to start off.
Woodard (store manager) –
Is working great. I’m going to mainly use for forest vegetables during the winter. I have a trial run of tomatoes in now testing it out.
Jeremy Dyson (store manager) –
it was extremely easy to put together due to the manual for each item that required one. Very happy with Seller and Product. A++ Highly Recommend.