Local Fast Shipping & NO Taxes in the UK
Order & Shipping Policy
Order Confirmation
Once your order is placed, you will receive a confirmation email confirming that we have received your order and payment.Stock Verification & Processing
We will automatically confirm product availability with our warehouse.In Stock: Orders will be processed and dispatched within 48 hours.
Out of Stock: If the item is unavailable or on backorder, we will contact you promptly to offer the option of waiting for restock or receiving a full refund.
- Preorder Items: If your order includes a preorder item, it will be shipped according to the estimated dispatch time listed on the product page. Preorders are fulfilled in the order they are received.
Shipping Methods & Delivery Time
Shipping Methods: All orders are discreet packaged and shipped via YODEL, DHL, Royal Mail, XDP, or GLS.
Delivery Time: Once dispatched, delivery typically takes 2–5 business days.
Free Shipping: Local UK orders qualify for free shipping.
Order Changes & Cancellations
If you wish to cancel or modify your order, please contact us at [email protected] within 24 hours of placing your order.Once the package has been shipped, changes or cancellations cannot be made.
Refused deliveries will result in return shipping fees being deducted from your refund.
Return Policy (14-Day Right of Withdrawal)
- Customers are entitled to return their purchase within 14 days of receiving the goods, without giving any reason.
- To exercise this right, customers must notify us within the withdrawal period.
- Products must be returned in their original condition and packaging.
- Return shipping costs are borne by the customer.
- If the returned product shows signs of use, missing accessories, damaged packaging, or any condition that prevents resale as new, Mars Hydro reserves the right to deduct a reasonable amount from the refund based on the decreased value of the goods.
Daniel Furber (Grower) –
Very pleasant experience will be purchasing abit more in the near future.
Thanks!
Andy (Grower) –
My brand new fan and filter kit Just arrived in the post.
Very nicely packaged. No rips or tears in the boxes and no damage during transit.
Just had a little play and test session with this fan kit. Looks great and high quality, from the carbon filter to the fan to the bits and bobs like hangers and cables, all of it oozes ‘you made the right choice’!
Love how the fan is smart and can be controlled using bluetooth and or WiFi (or just manually using the supplied speed controller knob).
Setting up the app (android in my case) was pretty straight forward, with customisable options regarding speed, duration, always on or only on when my set triggers are reached i.e. certain temperature is detected in the environment, or humidity levels, or just set for a timing schedule, all is pretty much at my fingertips. I’ll fiddle around with those settings when i come to install the kit, but glancing over the app settings, it all seems fairly self explanatory.
With WiFi enabled, i can control this fan from literally anywhere in the world there is an internet connection for my phone…brilliant bit of kit.
Really pleased i opted for a Mars Hydro branded kit, it’s the business!
Jasper –
Easy use, I can control my fan anywhere and anytime