MARS HYDRO Size Chart
MARS HYDRO UK FAQ's
Payment
1. What payment method do you accept?
-Currently, our website retail orders only accepts Paypal. and we will open other payment methods such as Credit Card, Debit, Bank Transfer in the future.
-For offline bulk orders, customers need to contact. [email protected] We offer discount for offline orders based on quantity. And we support a variety of payment methods.
2. What should I do if I cannot check out successfully?
-Contact us at [email protected] , we’re always here to help.
Shipment
1. How many days can I get my package after placing an order?
-We offer UK customers Free Shipping: Shipment can be arranged within 3 business days. Usually 3-8 working days as shipping time when the item is in stock.
2. How do I track my package?
-You can check your account if you register on our website. We’ll also send a tracking number confirm email to your email or SMS when the shipment is done.
3. If my package shows delivered but I did receive it, what should I do?
-Please contact [email protected] ASAP. Our service team will offer you steps and solutions.
4. Do you ship to other countries of EU?
-We ship from Luton or London warehouse. Currently only supports mailing to the UK.
-We can also mail to other countries in Europe, but you need to contact [email protected] first. We will ship the orders for you from the DE warehouse. don't worry:)
5. I’m in Europe, do I need to pay tax?
-Most European countries do not have to pay taxes. (including Germany,Belgium,Luxembourg, Slovakia,Czech,Hungary,Austria,Netherlands,Denmark,France,Ireland,Italy,Poland,Slovenia,Spain,Finland,Latvia,Lithuania,Sweden,Bulgaria,Estonia,Portugal,Romania,Greece,Cyprus,Croatia,Malta) Others will need to pay tax and extra shipping cost.
Order/Warranty
1. How do I cancel/change my order?
-If you have not paid your order, you may log into your account and simply click the cancel button to cancel it directly. If paid, contact service [email protected] ASAP. Once your order has shipped, we cannot cancel/change it for you.
2. How do I know my order status?
- Log into your account to check your order status. There’s 4 status: “Processing”, “pending”, “complete”, “closed”.
3. What is your warranty? What can I do if my light has a problem?
-We have a 5-year warranty(1st year free,2-5 year limited), and 5 warranty centers in the United States, United Kingdom, Germany, Australia, and Canada. Check our warranty page for more details. If you have a product issue, contact [email protected], we’ll support you.
4.The product is great, but I changed my mind. How do I return an unopened package?
-We accept returns within 30 days upon the arrival. Details check our return page. If you want to return an unopened package, pls contact [email protected].com for the following steps.
Others
1. Is it discreet shipping/package?
-Yes. It is discreet shipping. All our packages are shipped with plastic foam to stuck the light and keep it safe; and without any labels “grow lights”, “grow tents” or brand name mentioned on the packages.
2. I got the old version light, and now I want a dimmer box and daisy chain, how can I do it?
-The old version and the new version are very different in internal structure, so it can’t just add a dimmer knob to realize the functions. Now only our TSW2000 & TSL2000 can have this function by replacing it with a new driver. The whole driver set would cost 100-150 USD. So we would not recommend customers to buy it.
3. Could I add a blurple/red/HID light side by side mars hydro led light?
-Yes, this is helpful if you want more blue/red lights.
4. I have a business plan, where can I contact you guys?
-Pls contact us at [email protected], any business cooperation is welcomed!
5. Is the light comes with UK Plug? and is the product safe?
-Yes, Discreet packaging with UK Plug.
-There is no need to worry about safety. We are an 11 year old plant light brand. We have obtained several international certifications. Safety USE ETL/UL/CE/RoHS Certification.
Jeff –
Amazing quality for a great price! The plants started reaching for the light, they’re nice and bright!
Charlie –
I bought a FC 6500 in August of 2021. I liked it. After two years I bought this FC 8000. I’m very satisfied, and recommend this light!
John (store manager) –
If you’re serious about your garden and you want one of the absolute best lights on the market then this light is what you’re looking for. Samsung and Osram diodes, white, blue and far red spectrum, removable driver to keep the heat down or keep it on the light to help heat the garden. This light is so good they can barely keep it in stock.
Patrice Martin (store manager) –
Makes my 5×5 happy.
Stephanie H. (store manager) –
The light is super bright, like ☀️. My plants love it! They are super happy. I love the dimming functionality!
Lee S. (store manager) –
Out of this world bright!! Really feel like their is a sun flare around you lol
Matt Hoffman (store manager) –
Omg Mars done it with this one perfect light for my 5×5 tent thanks Mars hydro
Chris (store manager) –
Came in a very secure, and discreet package! Came ON TIME which was surprising because it said it was on the other side of the country the night before. When we plugged it was like the sun beaming at us. Soooooo excited to see the results compared to our blurples. It was easy to put together as well.
Nigel Valentine –
First class light from Mars ! Excellent build and light. I have used Mars Hydro lights since 2016 and they have gone from strength to strength. I have used other manufacturers but in terms of value for money and quality I much prefer Mars. I’ve only had one problem with a light and Mars sent a replacement within a couple of days. First class service !! Well done Mars Hydro A++