MARS HYDRO Size Chart
MARS HYDRO UK FAQ's
Payment
1. What payment method do you accept?
-Currently, our website retail orders only accepts Paypal. and we will open other payment methods such as Credit Card, Debit, Bank Transfer in the future.
-For offline bulk orders, customers need to contact.
[email protected] We offer discount for offline orders based on quantity. And we support a variety of payment methods.
2. What should I do if I cannot check out successfully?
-Contact us at
[email protected] , we’re always here to help.
Shipment
1. How many days can I get my package after placing an order?
-We offer UK customers Free Shipping: Shipment can be arranged within 3 business days. Usually 3-8 working days as shipping time when the item is in stock.
2. How do I track my package?
-You can check your account if you register on our website. We’ll also send a tracking number confirm email to your email or SMS when the shipment is done.
3. If my package shows delivered but I did receive it, what should I do?
-Please contact
[email protected] ASAP. Our service team will offer you steps and solutions.
4. Do you ship to other countries of EU?
-We ship from Luton or London warehouse. Currently only supports mailing to the UK.
-We can also mail to other countries in Europe, but you need to contact
[email protected] first. We will ship the orders for you from the DE warehouse. don't worry:)
5. I’m in Europe, do I need to pay tax?
-Most European countries do not have to pay taxes. (including Germany,Belgium,Luxembourg, Slovakia,Czech,Hungary,Austria,Netherlands,Denmark,France,Ireland,Italy,Poland,Slovenia,Spain,Finland,Latvia,Lithuania,Sweden,Bulgaria,Estonia,Portugal,Romania,Greece,Cyprus,Croatia,Malta) Others will need to pay tax and extra shipping cost.
Order/Warranty
1. How do I cancel/change my order?
-If you have not paid your order, you may log into your account and simply click the cancel button to cancel it directly. If paid, contact service
[email protected] ASAP. Once your order has shipped, we cannot cancel/change it for you.
2. How do I know my order status?
- Log into your account to check your order status. There’s 4 status: “Processing”, “pending”, “complete”, “closed”.
3. What is your warranty? What can I do if my light has a problem?
-We have a 5-year warranty(1st year free,2-5 year limited), and 5 warranty centers in the United States, United Kingdom, Germany, Australia, and Canada. Check our
warranty page for more details. If you have a product issue, contact
[email protected], we’ll support you.
4.The product is great, but I changed my mind. How do I return an unopened package?
-We accept returns within 30 days upon the arrival. Details check our return page. If you want to return an unopened package, pls contact
[email protected].com for the following steps.
Others
1. Is it discreet shipping/package?
-Yes. It is discreet shipping. All our packages are shipped with plastic foam to stuck the light and keep it safe; and without any labels “grow lights”, “grow tents” or brand name mentioned on the packages.
2. I got the old version light, and now I want a dimmer box and daisy chain, how can I do it?
-The old version and the new version are very different in internal structure, so it can’t just add a dimmer knob to realize the functions. Now only our TSW2000 & TSL2000 can have this function by replacing it with a new driver. The whole driver set would cost 100-150 USD. So we would not recommend customers to buy it.
3. Could I add a blurple/red/HID light side by side mars hydro led light?
-Yes, this is helpful if you want more blue/red lights.
4. I have a business plan, where can I contact you guys?
-Pls contact us at
[email protected], any business cooperation is welcomed!
5. Is the light comes with UK Plug? and is the product safe?
-Yes, Discreet packaging with UK Plug.
-There is no need to worry about safety. We are an 11 year old plant light brand. We have obtained several international certifications. Safety USE ETL/UL/CE/RoHS Certification.
Charles –
This light is absolutely awesome. Removable driver with dimmer switch, extra long power cords, well built, top notch components, daisy chain ability, this is the best light on the market. Easily as good as the “top brand” LED lights that cost $1000 or more. This light will put you right at the top with any of LED lights out there right now in 2021.
Rainbow –
Mars Hydro hasn’t let me down. Lots of light for a fraction on the electric bill! Need I say more?
William C. –
“I set it up and left for work. When I came back home from my 8-hour shift it was like they finally saw the sun!
I had a decent light on them before but not enough coverage and boy you could sure see the difference even after just 8 hours!
I’m really excited for the way things are going to turn out.
having the ballast attached on the outside of the tent will make a huge difference to this summer!
very pleased with this product and they sent it to me like 3 weeks sooner than expected!
2 week update:
Loving these lights!!!! they are treating my girls great and look badass while doing it!”
Nicholas Q. Shelnutt –
Better overall coverage!
I bought this light because I wanted better coverage throughout my tent. I originally had a sf-4000 in there and felt like the intensity of the light dropped off towards the corners of my tent. Did my research and found out these bar style LEDs have better overall coverage. So far I’m super happy with my Mars hydro fc-4800. I also love how you can mount the driver outside the tent so you can keep the temps down.
Blaine D. –
I absolutely love this light. Mars Hydro has always had amazing gear; these new FC series are in a whole new league. ❤❤❤
Jean –
Perfect light, Fast delivery
Glenn Bach –
These lights are the real deal, trust me. My very reliable par meter reads lower than what the Leds are outputting and my plants are stressing out from light burn even at typical ranges I’m both flowering and veg, I love it. I’ve had to dim these light bars to less than 66% and have gotten great results. These particular light bars are being used under a 2×3 canopy so I cannot speak For the 4×4 rating.
sbcatman –
I absolutely love this light. Mars Hydro has always had amazing gear; these new FC series are in a whole new league. ❤❤❤