MARS HYDRO Size Chart
MARS HYDRO UK FAQ's
Payment
1. What payment method do you accept?
-Currently, our website retail orders only accepts Paypal. and we will open other payment methods such as Credit Card, Debit, Bank Transfer in the future.
-For offline bulk orders, customers need to contact. [email protected] We offer discount for offline orders based on quantity. And we support a variety of payment methods.
2. What should I do if I cannot check out successfully?
-Contact us at [email protected] , we’re always here to help.
Shipment
1. How many days can I get my package after placing an order?
-We offer UK customers Free Shipping: Shipment can be arranged within 3 business days. Usually 3-8 working days as shipping time when the item is in stock.
2. How do I track my package?
-You can check your account if you register on our website. We’ll also send a tracking number confirm email to your email or SMS when the shipment is done.
3. If my package shows delivered but I did receive it, what should I do?
-Please contact [email protected] ASAP. Our service team will offer you steps and solutions.
4. Do you ship to other countries of EU?
-We ship from Luton or London warehouse. Currently only supports mailing to the UK.
-We can also mail to other countries in Europe, but you need to contact [email protected] first. We will ship the orders for you from the DE warehouse. don't worry:)
5. I’m in Europe, do I need to pay tax?
-Most European countries do not have to pay taxes. (including Germany,Belgium,Luxembourg, Slovakia,Czech,Hungary,Austria,Netherlands,Denmark,France,Ireland,Italy,Poland,Slovenia,Spain,Finland,Latvia,Lithuania,Sweden,Bulgaria,Estonia,Portugal,Romania,Greece,Cyprus,Croatia,Malta) Others will need to pay tax and extra shipping cost.
Order/Warranty
1. How do I cancel/change my order?
-If you have not paid your order, you may log into your account and simply click the cancel button to cancel it directly. If paid, contact service [email protected] ASAP. Once your order has shipped, we cannot cancel/change it for you.
2. How do I know my order status?
- Log into your account to check your order status. There’s 4 status: “Processing”, “pending”, “complete”, “closed”.
3. What is your warranty? What can I do if my light has a problem?
-We have a 5-year warranty(1st year free,2-5 year limited), and 5 warranty centers in the United States, United Kingdom, Germany, Australia, and Canada. Check our warranty page for more details. If you have a product issue, contact [email protected], we’ll support you.
4.The product is great, but I changed my mind. How do I return an unopened package?
-We accept returns within 30 days upon the arrival. Details check our return page. If you want to return an unopened package, pls contact [email protected].com for the following steps.
Others
1. Is it discreet shipping/package?
-Yes. It is discreet shipping. All our packages are shipped with plastic foam to stuck the light and keep it safe; and without any labels “grow lights”, “grow tents” or brand name mentioned on the packages.
2. I got the old version light, and now I want a dimmer box and daisy chain, how can I do it?
-The old version and the new version are very different in internal structure, so it can’t just add a dimmer knob to realize the functions. Now only our TSW2000 & TSL2000 can have this function by replacing it with a new driver. The whole driver set would cost 100-150 USD. So we would not recommend customers to buy it.
3. Could I add a blurple/red/HID light side by side mars hydro led light?
-Yes, this is helpful if you want more blue/red lights.
4. I have a business plan, where can I contact you guys?
-Pls contact us at [email protected], any business cooperation is welcomed!
5. Is the light comes with UK Plug? and is the product safe?
-Yes, Discreet packaging with UK Plug.
-There is no need to worry about safety. We are an 11 year old plant light brand. We have obtained several international certifications. Safety USE ETL/UL/CE/RoHS Certification.
laura (store manager) –
This light is very strong and has great coverage. I use it for a 4×4 and it more than covers the entire area.
laura (store manager) –
Very bright, very high quality. it has wifi and Bluetooth, can remote or on/off switch.
Eric –
Worked perfectly for my needs
Joey Sison –
Arrived way earlier than estimated. Packaged exceptionally well to prevent damage via delivery. And the light delivers way more quality than expected. MarsHydro will no my go-to from now on. Highly recommended.
Mathew masih –
Great light but how do I use the daisy chain function on the fc e6500?
Jon (store manager) –
Great!
JamieN (store manager) –
This product is working amazing for our area. It is not adding any extra heat to our room and so far we haven’t ran it at 100% because they’re seedlings about 11 days old
adam (store manager) –
The hinge and the great build quality is A++++ on this light. I will be buying many more of these lights in the future.
Don M. (store manager) –
“Insanely bright. I describe it as sunlight. Really good for wattage, getting the sp3000 for veg tent now
Update. Plants in 1 gallon pots 11/4
Transplantes 11/5 in 5 gallons
11/11 they are exploding with growth under the fc6500! Iv been trying to dial in how much light they need in my 4.5×4.5 grow tent. Iv upped it to the hash mark just under 75% so far at 22 inches from the top of my canopy with no burning.
All I can say is the light is amazing and worth it over old blurples I was running.
Update 11/18
I realize when you hit 75% on the dimmer it jumps to 100% power draw (tested with wattage meter)
So you can run 100% at 24 inches just fine, atleast I was.
First day of flower for me. I’m excited to see what it can do!”
PHam (store manager) –
Notice a difference immediately. Love this bad girl. My girl started growing asap.
DJ_Grower (store manager) –
The hinge and the great build quality is A++++ on this light. I will be buying many more of these lights in the future.
ILikeAGoodDeal (store manager) –
We received this product on time and open the box in my living room to to test it out and I did have a couple friends over and when I turned it on everybody ran for cover because we thought the sun was in our living room giving off solar flares, caught me off-guard and I really didn’t expect to be that bright but mostly curiosity because I’m converting from HPS and MH to LED and I am a techno-geek so I have done lots of research before actually pulling the trigger and making a purchase
Jubal Hays (store manager) –
If you’re serious about your garden and you want one of the absolute best lights on the market then this light is what you’re looking for. Samsung and Osram diodes, white, blue and far red spectrum, removable driver to keep the heat down or keep it on the light to help heat the garden. This light is so good they can barely keep it in stock.
J B (store manager) –
After hanging the light I was checking out the Heat it put off and I could literally touch the LEDs and hold my hand there and then I put my hand on top of the controller and it was a little warm but I could hold my hand right on top of it and touch it with no problems as long as I wanted I then sealed up the room in monitor the temperature remotely from another room and the room may have gone up over an hour time. Maybe two or three degrees without having to kick on the air conditioner for that room