MARS HYDRO 尺寸表
MARS HYDRO UK 常见问题解答
支付
1. 你们接受什么付款方式？
- 目前，我们的网站零售订单仅接受 Paypal。我们将在未来开放其他支付方式，如信用卡、借记卡、银行转账。
-对于线下批量订单，客户需要联系。 [email protected] 我们根据数量为离线订单提供折扣。我们支持多种付款方式。
2. 无法结账成功怎么办？
-Contact us at
[email protected] , we’re always here to help.
Shipment
1. How many days can I get my package after placing an order?
-We offer UK customers Free Shipping: Shipment can be arranged within 3 business days. Usually 3-8 working days as shipping time when the item is in stock.
2. How do I track my package?
-You can check your account if you register on our website. We’ll also send a tracking number confirm email to your email or SMS when the shipment is done.
3. If my package shows delivered but I did receive it, what should I do?
-Please contact
[email protected] ASAP. Our service team will offer you steps and solutions.
4. Do you ship to other countries of EU?
-We ship from Luton or London warehouse. Currently only supports mailing to the UK.
-We can also mail to other countries in Europe, but you need to contact
[email protected] first. We will ship the orders for you from the DE warehouse. don't worry:)
5. I’m in Europe, do I need to pay tax?
-Most European countries do not have to pay taxes. (including Germany,Belgium,Luxembourg, Slovakia,Czech,Hungary,Austria,Netherlands,Denmark,France,Ireland,Italy,Poland,Slovenia,Spain,Finland,Latvia,Lithuania,Sweden,Bulgaria,Estonia,Portugal,Romania,Greece,Cyprus,Croatia,Malta) Others will need to pay tax and extra shipping cost.
Order/Warranty
1. How do I cancel/change my order?
-If you have not paid your order, you may log into your account and simply click the cancel button to cancel it directly. If paid, contact service
[email protected] ASAP. Once your order has shipped, we cannot cancel/change it for you.
2. How do I know my order status?
- Log into your account to check your order status. There’s 4 status: “Processing”, “pending”, “complete”, “closed”.
3. What is your warranty? What can I do if my light has a problem?
-We have a 5-year warranty(1st year free,2-5 year limited), and 5 warranty centers in the United States, United Kingdom, Germany, Australia, and Canada. Check our
warranty page for more details. If you have a product issue, contact
[email protected], we’ll support you.
4.The product is great, but I changed my mind. How do I return an unopened package?
-We accept returns within 30 days upon the arrival. Details check our return page. If you want to return an unopened package, pls contact
[email protected].com for the following steps.
Others
1. Is it discreet shipping/package?
-Yes. It is discreet shipping. All our packages are shipped with plastic foam to stuck the light and keep it safe; and without any labels “grow lights”, “grow tents” or brand name mentioned on the packages.
2. I got the old version light, and now I want a dimmer box and daisy chain, how can I do it?
-The old version and the new version are very different in internal structure, so it can’t just add a dimmer knob to realize the functions. Now only our TSW2000 & TSL2000 can have this function by replacing it with a new driver. The whole driver set would cost 100-150 USD. So we would not recommend customers to buy it.
3. Could I add a blurple/red/HID light side by side mars hydro led light?
-Yes, this is helpful if you want more blue/red lights.
4. I have a business plan, where can I contact you guys?
-Pls contact us at
[email protected], any business cooperation is welcomed!
5. Is the light comes with UK Plug? and is the product safe?
-Yes, Discreet packaging with UK Plug.
- 无需担心安全。我们是一个有 11 年历史的植物灯品牌。我们已获得多项国际认证。安全使用 ETL/UL/CE/RoHS 认证。
Andy –
Still using the light for the first cycle. So far so good. I have high hopes for this light after a very successful first ever grow using the sp250 light bar. After the next harvest i will do a comparison video of the sp250 and tsw2000. Mars hydro is my go to company for quality grow lights that offer high performance at an entry level price. For me personally i love the fact that mars hydro seems to be transferring over to full spectrum white light rather than blurple. Both these lights are silent (there are no fans). There is very little to no heat produced. In fact in a 4×4 tent i had to add a heater to the tent. Efficiency, my first grow using the sp250 cost me about $40 to operate the light on an 18/6 schedule for 12 weeks.
Unanimouse –
Product arrived in 2 days. This LED light is super bright don’t look directly at it😎. So far so good! I would recommend this product to anyone looking to ditch the hot hps lights and jump in the LED game 💪🏼 Def a keeper for me
patrick –
Tsw2000 came in 1 day. Perfect condition and is amazing. Super bright and the dimming option is great as well. Big plus the drivers are able to be either attatxhed to the light or can be stored outside lf the tent to keep heat down as well. Cords are super long so makes placement easy as well. Mars hydro is a must for any grow. Can’t wait to see what comes out of this.
Javi –
I love this new light from Mars. I have a different model this is way above in every way. Mine pulls 332.8 watts from the wall drivers were not much more than 1 watt apart very nice setup. Would go with this light if you are even thinking of the smaller 1000. You will be glad and no more purple plctures.
blaike –
Plants are now in mid flower and have stopped the pre-flower/early flower stretch. I still consider myself only a late-beginner/intermediate grower, having only grown 20 plants so far, including these, but so far these plants have the best internodal spacing of the plants I’ve grown. Up until now I’ve used only two different burple brands–and they’ve worked–but they tend to invite stretching because their wattage and spectrums were not ideal. If anything, these lights are inhibitory for stretching because they include plenty of blue light and at least in my case, for my current phenos, the light is strong enough so the plants don’t want to get closer than they have to. This has made for some pretty compact budding sites. I’m excited to see what the colas will look like in another few weeks.
The TSW2000 is obviously strong, and provides a nice, bright sun-like spectrum. I believe it will prove out to be an ideal 3×3 tent light, as it is clear now it would have completely flowered all 9 square feet of my tent if I had added a 5th 3-gallon pot, which I plan on doing next time for sure. How big will the buds be? How much will its dry weight end up being? Only time will tell!
gary –
The TSW 2000w came with a temp/humidity meter, AND a mechanical timer. You will need these if you don’t already have them and Mars Hydro understands that. The light itself is a simple design and very easy to set up. You don’t need to buy anything for the light as it comes with the proper ratchet clasps and braided cable for hanging. It’s lightweight and doesn’t get hot. The dimming feature is a must when getting an LED grow light these days (2020). I have much more expensive lights than this one but for the price, the only thing I can say about it is the shape could be more narrow for a 2×4 flower area instead of 3×3 but this is personal preference and Mars Hydro actually offers a variety of lights to suit any growers needs.
Good light, I recommend it!
Remember, the light is just a piece of the pie. PH, temp/humidity, and genetics are just as important.